Responsible Gaming Policy

At velvetspinscasino.online, we are committed to providing a safe, fair and enjoyable entertainment environment. Gambling should always be a form of recreation, not a way to make money. It carries financial and emotional risks, and there is always a possibility of losing the funds you stake.

We strongly emphasize that:

• Gambling is not a source of income.
• Gambling is not a solution to financial difficulties or a way to recover debts.
• You should only gamble with money you can afford to lose.

This Responsible Gaming Policy describes the tools we provide, your options for controlling your play, and where to seek independent help if you are concerned about your gambling.

velvetspinscasino.online is intended for players in New Zealand who are 18 years of age or older. By using our services, you agree to comply with this Responsible Gaming Policy and our Terms and Conditions.

Playing Responsibly

We encourage all players to reflect on their gambling behaviour and to set personal boundaries. You are more likely to stay in control if you:

• View gambling solely as entertainment, not a way to make profit.
• Set a budget in advance and never exceed it.
• Avoid chasing losses or trying to “win back” money.
• Do not gamble when under the influence of alcohol, drugs, or when feeling stressed, depressed or anxious.
• Balance gambling with other hobbies, family, and social activities.
• Regularly review your account history to understand your spending.

If ever you feel that gambling is negatively affecting your finances, relationships or emotional wellbeing, we strongly urge you to use the tools described below and seek external support.

Personal Limits Feature

To help you stay in control, velvetspinscasino.online offers a range of Personal Limits that you can manage directly from your account.

You can find these tools in the “Personal Limits” or “Responsible Gaming” section of your profile once you are logged in. The available limits include:

• Deposit Limits (daily, weekly, monthly)
• Loss Limits
• Wager Limits
• Cooling-Off Periods
• Self-Exclusion

Adjusting Your Limits

To promote safer decisions:

• Decreasing limits (e.g., lowering your deposit or loss limit) will be applied immediately or as soon as technically possible.
• Increasing limits (e.g., raising your deposit limit) will only take effect after a cooling period, usually 24 hours or longer, to help prevent impulsive decisions.

You will be clearly informed on-screen about when changes to your limits become effective. We encourage you to reduce limits rather than increase them, and to consider a break if you feel the need to raise limits frequently.

If you need assistance with setting or amending your limits, you may contact our support team at [email protected].

Types of Limits

Deposit Limit

A Deposit Limit allows you to control the total amount of money you can deposit to your velvetspinscasino.online account over a specified period.

You can set caps on:

• Daily deposits
• Weekly deposits
• Monthly deposits

Once your cap for the chosen period has been reached, you will not be able to deposit more until the period resets.

Example: If you set a weekly deposit limit of NZD 200 and you have already deposited NZD 200 within that week, no further deposits will be accepted until the next week starts.

Important notes:

• Decreasing your deposit limit takes effect immediately.
• Increasing your deposit limit takes effect only after the designated cooling period.

Loss Limit

A Loss Limit is designed to control how much you can lose over a certain period. This limit is calculated on the basis of your net loss, which is the difference between:

Your total deposits minus your total withdrawals for the selected period.

Crucially, the Loss Limit is based on your initial deposited funds, not on your winnings. This means:

• If you win money and continue to play, your Loss Limit will still treat losses against your originally deposited funds for the period.
• If your net losses reach your preset limit, you will not be able to place further bets until the period resets.

Example: You set a monthly loss limit of NZD 300. If, over the month, your total deposits are NZD 500 and withdrawals are NZD 250, your net loss is NZD 250 – you are still within your limit. Once your net loss reaches NZD 300, you will be prevented from further play until the next month.

As with other limits:

• A reduction to your Loss Limit is applied immediately.
• Any increase will take effect only after a cooling period.

Wager (Bet) Limit

A Wager Limit allows you to cap the total amount you can bet over a specified period (daily, weekly, or monthly).

It controls the total value of your stakes, not your wins or losses. Once you reach your Wager Limit for the selected period, you will not be able to place further bets until the period resets.

Example: You set a daily wager limit of NZD 100. Once the sum of all your stakes for the day equals NZD 100, you will be unable to place additional bets that day, regardless of whether you have won or lost.

As with other limits:

• Decreases are applied immediately.
• Increases become active only after a cooling period.

Cooling-Off Limit (Short-Term Breaks)

A Cooling-Off Period (or temporary suspension) enables you to take a short-term break from gambling while still accessing your account to manage your funds.

You can choose a Cooling-Off Period for:

• 1 day
• 1 week
• 1 month
• 3 months
• Up to 6 months

During a Cooling-Off Period:

• You cannot make deposits.
• You cannot place bets or participate in any games.
• You will not receive marketing communications, where technically feasible.
• You can log in to review your account and request withdrawals of any remaining balance.

Once the selected Cooling-Off Period expires, your account will automatically become available for play again. If you feel you need a longer or more robust measure, we strongly recommend using Self-Exclusion instead.

Self-Exclusion Limit (Formal Account Disabling)

Self-Exclusion is a stronger, formal measure for players who feel that their gambling has become problematic or who are at high risk of developing issues.

By activating Self-Exclusion through your account settings, you can disable your access to gambling services for a longer, defined period, such as:

• 6 months
• 1 year
• 2 years or longer, depending on the offered options

During a Self-Exclusion period:

• Your account will be disabled for gambling activities.
• You cannot deposit or place bets.
• You will not receive marketing communications from us (subject to technical constraints and legal obligations).
• You may request withdrawal of any remaining funds in accordance with our Terms and Conditions and applicable law.
• The self-exclusion cannot be reversed early. You must wait until the period has fully expired.

If you believe you are at risk of gambling harm, we strongly encourage you to make use of Self-Exclusion and to seek independent support (see Section 6 below).

Self-Exclusion by Request (Manual Account Blocking)

If you prefer, you may request Self-Exclusion or long-term blocking of your account directly through our customer support team.

To do so, please contact us at: [email protected]

In your message, please specify:

• Your full name
• Your registered email address and/or username
• Whether you want a definite exclusion (e.g., 6 months, 1 year) or an indefinite exclusion

Upon receiving your request:

Our team will verify your identity for your protection. We will then block your account for gambling services for the requested period. You will receive a confirmation email once the Self-Exclusion has been applied.

Handling of Remaining Funds

Any remaining real-money balance on your account at the time of Self-Exclusion will be:

• Returned to you via available withdrawal methods, where lawful and technically possible, or
• Held on your account until you submit a withdrawal request, in line with our Terms and Conditions and applicable regulations.

Bonuses or promotional credits may be forfeited, in accordance with our bonus rules.

Please note:

• During Self-Exclusion, you must not create new accounts or attempt to circumvent the exclusion.
• If we identify duplicate or new accounts created to bypass a Self-Exclusion, we may close them and take further action in line with our policies.

External Help & Independent Support

If you are worried about your gambling or about someone else’s gambling, we strongly recommend seeking help from independent, professional organizations. These external services can offer free, confidential advice, counselling, and support:

• Gambling Helpline New Zealand Website: https://www.gamblinghelpline.co.nz/ Phone (NZ): 0800 654 655 Text: 8006
• Choice Not Chance (NZ) Website: https://www.choicenotchance.org.nz/ Provides information and tools for safer gambling and help services in New Zealand.
• Gambling Therapy Website: https://www.gamblingtherapy.org/ Offers online support, forums, and resources for people affected by problem gambling worldwide.
• Gamblers Anonymous Website (International): https://www.gamblersanonymous.org/ Offers peer support groups using a 12-step recovery program.
• GamCare Website: https://www.gamcare.org.uk/ Provides information, self-assessment tools, and support services for problem gamblers (not specific to New Zealand but accessible online).

If you find yourself:

• Spending more time or money gambling than you intended
• Hiding your gambling from friends or family
• Gambling to cope with stress, depression, or other problems
• Borrowing money or selling belongings to fund your gambling

please reach out to one of these services and consider using our Self-Exclusion tools immediately.

Protection of Minors

velvetspinscasino.online strictly prohibits anyone under the age of 18 from registering or gambling on our site.

Age Verification (KYC)

To help ensure that minors do not access our services, we implement robust Know Your Customer (KYC) and identity verification procedures. This may include:

• Requesting official identification documents (e.g., passport, driver’s licence).
• Verifying your date of birth and address.
• Conducting checks against third-party databases, where permitted.

If we discover or reasonably suspect that an account belongs to a person under 18:

• The account will be immediately closed.
• Any winnings will be forfeited.
• Any deposits may be returned to a parent or guardian, where appropriate and lawful.

Guidance for Parents and Guardians

We strongly recommend that parents and guardians take active steps to prevent minors from accessing online gambling websites, including:

• Not sharing your login details or banking information with minors.
• Logging out of your gambling account when leaving your device unattended.
• Using child-protection and internet filtering software to block access to gambling websites on devices used by minors.

Examples of parental control tools include:

• Net Nanny – https://www.netnanny.com/
• CyberPatrol – (archival/legacy references; please also check current parental control tools available in your region)
• Qustodio – https://www.qustodio.com/
• Kaspersky Safe Kids – https://www.kaspersky.com/safe-kids

These tools can help restrict access to gambling-related content and provide additional oversight of online activity.

Our Commitment and Your Responsibility

velvetspinscasino.online is committed to:

• Providing clear information about the risks of gambling.
• Offering robust Personal Limits, Cooling-Off, and Self-Exclusion tools.
• Acting promptly on requests for Self-Exclusion and problem gambling assistance.
• Cooperating with regulators and support organizations to promote safer gambling.

However, effective harm minimisation requires your active participation. You are responsible for:

• Ensuring that you are over 18 and legally permitted to gamble in New Zealand.
• Using our tools to manage your gambling activity.
• Seeking professional help if you feel you may be developing a gambling problem.

If you have any questions about this Responsible Gaming Policy or need assistance with applying any of the limits or exclusions described, please contact us at: [email protected]

We encourage all players to play responsibly and to treat gambling as what it should be: occasional entertainment, never a necessity.